FAQs
Q: Where do you source your leather from?
A: Short answer, all over the place. Long answer, we use a few different suppliers for different types of leather that are used for specific products. We really only use American or Italian leathers in our manufactured goods.
Q: Do you have any type of warranty on your goods?
A: Yes we do! All our leather goods are lifetime warranty with normal wear & tear. If you have a broken product, bring it to our shop and we will try and fix it. If it can't be fixed, we will get you a new one (this is to OUR discretion, not the customers). Our apothecary goods are non-refundable if they have been used. Unused products we can return with store credit or replace it with a different scent if that was the issue.
Q: Where are you located?
3508 Oak Forest Dr. Houston TX, 77018. In between 34th street and the railroad tracks.
Q: Do you fix or repair leather goods?
We really only fix or repair products that we make. That is part of the lifetime guarantee we offer with all our leather products.
Q: Do y'all do custom work?
We are not taking custom orders at this time so we can focus on keeping our items in stock and working on new designs to release. We do however private label if you are needing more than one of something. (Please see next Q&A).
Q: Do y'all wholesale or private label?
Yes! We wholesale goods all over the country and would be happy to have our products displayed and sold in your store. Email us - sales@twistedarrowgoods.com to get pricing lists and available products.
We also do in fact private label. What is private label? There are two different channels for our business for private label. The first, you pick a product that we already manufacture and we put your logo on the items and can also change colors if need be. Usually these prices are the same as wholesale as long as the material cost is the same.
The second, we build something entirely just for your brand. If you already have the design ready to go, there is little to no prototyping fee, but if we are needed in the design and prototyping phase, we charge a $400 fee (if you would like to know more about this fee and what all is included, please email us!). We require minimum quantity orders for these items (usually starts at 25) and orders must be paid in full before we undergo production.
Q: Do y'all personalize leather goods?
Yes! We have 3 methods of personalization of our own products.
First, hand embossing, where we manually by hand tap the stamps into the leather. This includes letters, numbers, and some different shapes and designs that we have. This service is free for any of leather products.
Second, Heat emboss or foiling. This is done on a machine and includes letters and numbers only. We can do just heat, or we can add some gold/silver/copper into the impression for a nice luxurious look. This service is $15 extra on the purchase.
Lastly, is laser engraving. We can engrave just about anything you can think of on the item-- words, images, slogans, logos, etc. This service is $3/min in laser time. (i.e. on most smaller items, like wallets, this usually doesn't take longer than about 5 minutes, so engraving cost would be $15.)
Q: Is your shop pet friendly?
Absolutely. We carry a lot of dog items and encourage you to bring them in for sizing as well as all the pets and scritchy scratches they could ever want.
Q: Do y'all have a portfolio of items you've made?
We are actually undergoing and trying to figure out the best way to get those images and videos to you. Right now, your best bet is to follow us on instagram (@twistedarrowgoods). We will have a link HERE to a portfolio once it's up and running.
**LEATHER DISCLAIMER**
We use full grain, 100% leather for our goods. With that being said, some products might have "imperfections" in the leather. Imperfections are not a qualifying manner for a return, rather that is part of the natural character of the hide/cow. If the imperfections impedes the durability of the product, we can exchange the product.
We use Natural VegTan as well as a lot of other leathers that WILL patina and get darker with time. The oils from your skin, sunlight, and just air in general will oxidize and "patina" the leather. This is a normal process of leather and is also NOT a qualifying reason for returns.